Platinum City Serviced Apartments

Excellent location and decent size for the 2 bed apartment. Minimum house keeping done daily and no aircon/heater in the bedrooms. 1 heater in living room cannot warm up the rooms during winter time. Bathroom with no heater also and can get very cold. Do note the $200 deposit upon check-in.

There was fried fish smell ! 👎

Staff was really wonderful and helpful. Location was perfect for where I needed to be as I was here on a work trip.

Our family arrived after hours and although I had reconfirmed our booking (which had been paid) within the 48 hours of arrival and had received information about how to access the key, my reply email (regarding the key) did not send to the hotel due to no wifi connection in the country I was in. Subsequently NO key was left out for our family and between the hours of 12- 1am we were stranded outside the hotel with no way of contacting hitel staff. There was no after hours phone number (displayed) and no answer on the numbers listed on the website. We had spent $76 in a taxi fare to get to the hotel and because of the Australian open (tennis) there were no rooms available anywhere in Melbourne cbd! We had to then spend another $60+ to travel to the suburbs to find a place to stay for the night. The hotel apologised and fid refund our nights’ accommodation. However we were out of pocket for the first taxi fare). We would not recommend staying in any hotel that does not have a 24 hour reception. If you are arriving outside of service times book elsewhere, especially if travelling with children.

Convenient but WiFi slow and shower could have been better. No carpet on communal corridor