Holiday Inn Express Visalia

Everything was great: reception, parking, rooms, cleanliness, bedding, breakfast service considering this pandemic time. Cindy at the reception desk was amazing. Very courteous, caring and genuine that was making sure everyone including myself to feel at home and had a comfortable and great stay at this hotel. Kudos to her. Keep up the good work Cindy!

Awesome stay! Friendly staff and clean and comfortable room! Will definitely stay here again.

Crystal was very helpful at check-in. Room very clean, beds were soft and comfortable. Would stay here again.

Stay was fabulous, only thing I had requested lowest floor next to elevator & was given top floor farest from elevator. Crystal on check in was amazing in overall customer service

Staff was extremely friendly and helpful. The offerings in the express market were good and varied and much appreciated after our 1130pm check in missing dinner on the road. The staff also made sure all guests wore masks at all times.

People didn’t observe face coverings and staff didn’t do anything about it. The room we was given had not hot water in the shower and the bed sounded like it was going to break any minute every time you got on it. Very disappointed with this property.

It was a great stay, this was my third time staying here and I'm looking forward for my next trip and I will stay here again. I had an issued with my room and the staff took care of in seconds. Great staff great place to stay.

I want to first express that the front desk staff was very friendly and professional. However, management and ownership has dropped the ball. It is a modern property from the looks of it. However, our shower was frustratingly difficult to turn on/off. The knob was turning freely without affecting the flow of the water. When we called front desk to complain, it was not a maintenance person that came to fix it. Instead, it was the front desk young lady who came with the wrong tools the first time around. She left and came back with a screwdriver and fixed it, though it wasn't a great fix. I believe management and owners are at fault here for not having a maintenance person with the right skill-set and housekeepers that report these type of issues before a guest checks in. Housekeeping also failed us since we found chips, candy, and other crumbs in the foldaway sofa bed. There was a Pokemon card on the carpet near the AC unit. We also notified the hotel ahead of our stay that we would be using the sofa bed to sleep in. Despite this, there was no additional sheets, blankets, or pillows. I was not expecting a high end mattress on the foldaway sofa bed, but I also didn't expect it to be very badly used with no support whatsoever and badly stained. Overall, it was a very bad experience especially for a place that has a $250 deposit. Stay at your own peril but we definitely will not stay there again.

The hotel and surrounding area was very clean and well maintained. It is situated near fast food restaurants including Del Taco and Jack in the Box. It is also about an hour and a half away from Sequoia National Park. Our only complaint is that we can clearly hear the people above us moving about. Not sure if they were just heavy footed or what not. Regardless, my husband and I would consider staying here again.

Our connecting Room People were so loud and drinking and we smell smoking weeds!!! So we have to transfer from a different room that is not a suite! And the Manager charge us 25 dollars extra for checking in early and didnt gave us good accomodation like we normally get at the holiday inn!!!! Just only the front desk christel and the other front desk were kind enough to attend to our needs !! It was poor!! If i can say and not satisfied at all!!! Never will do to holiday inn express visalia!!! Awful experience with the Manager