Executive Hotel Le Soleil New York

Upon checking in, within the first 5 minutes, I realized the hotel was not too my liking. When I explained this to the front desk, they offered to change my room. I did not want to do this. But, I also did not want to lose money. So, I carefully inquired about whether I could be refunded if I decided to leave the hotel. Management assured me that I would be refunded and not lose money. Relying on this statement and the manger's assurances, I made the decision to leave. In short, they lied to my face. Hotels.com did not refund my money and when the company called the hotel to try to refund me, the hotel refused to give the clearance for me to obtain my refund. I called the hotel back and calmly and rationally explained that I relied on their statement. The manger's response was, "we can't stop you from checking out: and "Good luck, honey" At this point, it became obvious to me that the hotel's staff was incompetent. Unable to see beyond the obvious and unwilling to accommodate customer requests.

Staff was amazing! Room location was fantastic, close to everything. Hard to find a suite hotel in downtown New York and this suite with its separate living room area was just what we needed.

I had a family medical emergency and had to check out one day early. Both I and hotels.com representatives requested a refund or credit for this situation. Shockingly, this hotel refused to even consider either option. I think that is worst possible decision that hotel could have made under such incredibly stressful circumstances to both me and my family. I will continue to let all of my colleagues know about this, will never stay here again, nor will I recommend that anyone stay at this hotel,

The staff was attentive and friendly the entire time. We stayed in a queen room with sofa pull out. It was very roomy for the two of us. Bathroom was clean. I’d give general cleanliness a 4 of 5 stars. Great midtown location. We would stay again.

Love this hotel ! Nice rooms, big bathrooms , friendly and accommodating staff! Every time I come to NY I stay here .