Resorts World Sentosa - Hotel Michael (SG Clean)

Good beddings and clean. Small swimming pool though.

Hotel was clean and sanitised.

Keep losing Wifi network. When managed to get network it was slow. Only 1 person at reception when there was a long queue. Another person only came over when the line got longer. Water temperature from the shower inconsistent.

A bit crowded during check in before 2pm. We are able to have a last King Bed Room , if not you will need to wait after 3pm. Midnight aircon not working so is pretty warm for us to have a good sleeping.

Waited over 30 mins in queue for check in when they have already requested guests to book a timeslot for checking in. Room is of average size and has no bathtub. My room is facing the monorail and could hear it throughout the night.

Not such a fantastic stay for a 5-star hotel. Had such a hard time just to book a pool slot. Emails were answered by too many BD VIP reservation staffs and no concrete answers.

The only thing amazing about hotel and why it’s rated 5 star is the location. Being very near USS, Sea Aquarium and beach station to hover ard Sentosa. Its one of the cheapest hotel in there but honestly, the condition of the hotel is not a 5 star hotel. Its OK. Kind of run down, bed & bed sheet is cheap type. Toilet has alot of rusk on their sanitary. Even their sanitary fitting (shower hose) is basic (those you saw at budget hotel). IF YOU SPEND MOST TIME OUTSIDE AND WANTS A CHEAP HOTEL THIS IS OK. NOT FOR THOSE WHO REALLY EXPECT 5 STAR STANDARD KIND.

Reception was slow as

The staff checking in took 45min to process the stay. It was the worse check in experience. Room card failed to work on 2nd night. Wifi cannot connect on 2nd night. Staff knock door at 2nd day noon to ask when checking out despite staying 2 nights !! Horrible experience and staffs poorly trained !!!

We came here for a staycation and really liked the location. Close to the cable car and monorail station, you can be in vivo city in about 5 min for a nice dinner or just walk around Sentosa. The hotel is clean but decor a bit outdated. The staff is not very friendly. I understand that they have a lot of regulations to abide for due to the current situation, but it felt like they took it as an excuse to give sloppy service. We chose to have breakfast at the hotel and it was a big mistake. Again, we understand that the restaurant couldn’t serve a usual buffet breakfast, but again, it seems like they took this as an excuse to serve extremely sub-par food. I honestly have had better meals on economy class flights. The restaurant staff however was very attentive. Overall, it was a fun weekend, but it is disappointing that the pandemic is being used as an excuse to lower the quality of the service.