Resorts World Sentosa - Beach Villas (SG Clean)

Beach villa has direct access to pool which was the plus. Otherwise service is so-so, long waiting time for buggy service. Butler hotline is impossible to get through on a couple of occasions. They will send your food delivery to your room thou.

Ocean Suite 0908 is an entirely different product from what ocean suite is marketed online. The deco was tasteless and disturbing, although apparently it was a so-called designer suite. If I had seen the real pictures online, I would definitely not have booked the room. The breakfast arrangement with a nearby restaurant is diasastrous. The delivery was 30 minutes late, the order was wrong, and the food was cold. If the hotel decides to work with the restaurant to provide breakfast due to covid-19, I believe the hotel also has the responsibility to monitor the quality a little? I complained to the front desk when I checked out, the staff just told me "thank you it's done."

Apart from the impressive aquarium view in the room, nothing else is pleasing. From booking to checking in, no information was given. No telephone to call for enquiries. No and VERY late response to email queries. Checking in experience was below 3 star. Staff not friendly nor smiley. For such a premium rate at such a premium hotel, it’s so amazing to receive below par service standards. Even concierge and so called butler service was very unreluctantly showcased. No mention of butler during check in. Nothing at all. The only thing was, “provide credit card for holding deposit and sit there and wait”. When I asked about butler service, the staff gave me a blank look and 3 black birds flew across. Butler? Ya I waited for 15 minutes of more. If you want to provide butler service, please reference check with St. Regis. Again, like I said apart from the aquarium view, everything else in the room is decent and definitely expected. Nothing impressive. From the attitude of your reception table, I noted that there’s no passion in the service line at all. Not expecting VIP treatment (but at this price, honestly it SHOULD BE), but at least display basic good service. Utter disappointment at other RWS hotel I’ve stayed this weekend - Hard Rock. Service totally suck!

There are two things we were not happy with, we spent 1 hour and 45 minutes to check in, that’s not acceptable and don’t see any special reason. Plus, we have requested to have adjacent room and they have replied us in email that is noted and will be arranged if is possible. But staff in front desk said no such note or request for our booking, so they can’t arrange it on our first night staying.

Checking in staff was very rude.The room smelled like sewage. I have asked to improve it but they couldn’t do anything. We needed to use buggy to go nearby. I have needed to wait buggy 30 minutes at the Resort world Sentosa. But service was terrible.They were bureaucratic. Holly disappointed.

The aquarium view is amazing. We even ordered food to dine in the room instead of going out. The facilities are great too, especially the spacious jacuzzi bathtub within the room. Overall, excellent experience!

As always this countries to be our go to villa when we are in Singapore. Excellent villa with excellent service as always

Bad check in arrangements or procedures.

The most amazing part of course is the full screen aquarium view in front of king size bed!! It also has a sunken bathtub right in front of the aquarium. But there are two main problems: 1. No clear instruction on how to get to ocean suites. We didn't even know that ocean suite is under Equarious Hotel. We asked workers in the shopping mall but no one seems to know. There were no sign board showing which way to the ocean suite. We then asked workers in one of the hotel (who help people get on and off cars), he said he will help us, but then we waited 15 minutes. He seems to ignore us and showed no sign of helping. We later found another worker, she told us there was a free shuttle bus and we should get off at Equarious hotel. We spent an hour searching for the hotel and wait for butler to pick us up to the suite. 2. The room dining experience is very bad :( There are 3 menu and i chose the regular room dining at around 8:30 p.m. We tasted frozen food, cold skewers, untasty chicken rice (it was obviously mixed with canned chicken paste). I hope the hotel improves its room dining...

The suite was quite some distance from the main hotel lobby so service takes a while to reach us. But the staff that came with the plates and forks we requested for was very friendly and even told us to free to let him know if we need anything else.