Chateau Nova Yellowhead

I guess one way to avoid negative feedback is to not bother asking guests “how was your stay?” The hotel is nice and new, clean and well-equipped. Unfortunately the AC unit in our room was so LOUD, and our coffee pot didn’t work. Since the coffee pot didn’t work, we went down to the restaurant for coffee and breakfast. We should have gone down the road a little to Tim Hortons! Coffee was ok, but certainly over priced. And the cinnamon french toast was terrible. It was dry and bland - no hint of the cinnamon indicated in the title - and arrived to our table cold. Overall the stay was fine - no major issues - but what really bothered me was that neither the server in the restaurant nor the woman at check out seemed to care enough to ask how things were. Definitely could improve in terms of customer service.

Our truck broke down just outside of Edmonton and we needed a place quickly. Traveling with a dog and a cat, we had no problems getting a room on short notice and the staff at check in was amazing. The rooms were clean, the hotel was clean, and the little restaurant was a nice addition for meals when you have no vehicle to get around. The staff asked every day about our vehicle, and we enjoyed talking with them.

Always a great stay

I’ve stayed at this location multiple times and will continue to revisit in the future. Always a pleasure.

Was a nice hotel for a family function.