Hotel Indigo Lower East Side New York

Great location. So much to do in this area of town. Lobby, lobby bar and work area is excellent. Mr Purple is great and the view is outstanding. However, the actual hotel is actually quite tired. Carpets are in desperate need of replacement, walls need painting and air conditioning vents are noisy. Bottom line, if you’re goi g for location, this ones hard to beat. If you’re going for comfort, might want to keep looking.

The good - Location great - Bed comfortable - Lobby stylish - Room was in line with expectations in terms of size and amenities The ok - Room cleaning: 2 out of 3 times the toiletries in the shower had not been replaced but room was generally clean. The ugly Check-in: spent half an hour in total waiting over 2 separate occasions Attitude at check-in, check out and in-between: not very pleasant - check in staff was really short and gave no explanations about amenities and was really unhelpful/unpleasant at checkout (very curt) - left a bad, sinking impression that because I was not caucasian that I was less deserving of full service. I had observed several other customers who were treated more nicely with long explanations about accessing the rooftop and assistance offered more politely. It is a shame as a regular IHG customer that I had such an experience - I would have otherwise loved the stay - I travel almost every month internationally across the globe and this is the first time I have had such an experience in any hotel that has left a bitter aftertaste.

not worth $300 room is so small and bathroom small

Fantastic, will be back

Very good room with a gorgeous view over the lower part of manhattan. Great staff. The only negative was the additional resort fee that was a surprise at the hotel.