Hotel Indigo Lower East Side New York

Rude at check in, wet floor & bedding when we got to our room. We had to beg for them to come & clean the room after we had already checked in. We had to beg for a lot of things. Was hung up on, constantly put on hold, was told the Manager would call me & never did. Not the 5 star rating I gave it when I stayed before. It was not a 4 star hotel. The bed was comfie, but that was about it. (I used to work in management at a 5 star, 5 diamond hotel.)

Check in & elevators were a disaster

I had a great stay at Hotel Indigo! I would definitely stay there again. Unfortunately, my friend left her jacket in the closet. Hopefully we can get it back!

my go to hotel in NYC

Clearly not a hotel for an older business traveler. I know this makes me sound like an antique, or perhaps a curmudgeon, but when young people are running up and down the hallway at 0100 screaming and yelling, it makes sleeping quite difficult. On the other hand, the location was fine, especially the proximity to Katz's Deli, an old-line New York establishment that I had not visited in years. I had the pastrami on rye with a side of cole slaw and a beer, and it was a wonderful meal. My Indigo room was fine, larger than many in NYC. I had forgotten how NYC goes after travelers with its absurd hotel taxes, but that's not anything the hotel can affect. I have usually stayed nearer Times Square or Penn Station, but I was going to Williamsburg for a meeting the next day, so thought Lower East Side would be a better choice. My taxi driver couldn't find the hotel, and when we drove past the same café the third time, I finally asked if she knew where we were going. She confessed that she did not, which would have been my guess. I really miss London cabbies, who have to pass an extensive test before they can drive a cab. This person spoke little English, didn't know how to use GPS, and drove around aimlessly. Like Katz's Deli, it was a New York experience.