Sheraton Melbourne Hotel

Room on lvl 3 looked out to a brick walk. Ordered a dessert through room service which was very average at best

It is definitely worth the price.

Half hour delay until 3:30pm to check into room. Absolutely NOT a good start to any stay over. Room location was adequate but would much prefer a north or south end of building. Diner reservations to Dining room we were informed had been fully booked over a month earlier - and yet a perfect location on level 3 for this time of year was not in use - locked from access even for casual drinks. Dining room ceiling on east side is in a poor condition and should be repaired along with the window blind needing repair for over three (3) months since I was in the Dining rm previously....

We have made two bookings under separated names. At the check-in counter on the first day morning, We thought the staff gave us an upgrade room so that we do not need to change room even we have two separated bookings. Once we entered the room, we found that the slippers without package were place on the floor, in a way one pair was near the bed and one pair near the bathroom. There were some bottles of soap not belonging to the hotel in the bathroom. There was a bathrobe that has been used hanging around. The most horrible thing was that the bedsheet had lots of hairs when we took out the cover sheet. We at first asked the staff. She found that we did not have any upgrade of the room (but we booked a superior room at first). The room we had was a traditional room. The manager at first told us our room was a superior room. Later he gave us back a superior room. He gave us a bigger room as a complement. We thought the case should be closed. We also thought that the manager would have Input into the system that two bookings were grouped together. On the last day of my first booking, we suddenly received a call from the front desk telling us that we should have checked out. I had to explain everything again to the staff. Then, the staff found our name in their computer system. My hotel/room key card had to re-activated again. We found that the management was so poor as this is a Sheraton Hotel. I am quite disappointed by this kind of management.

This is a good city urban hotel for business travellers. It is comfortable but the rooms are spacious.It is in a good spot up the top end of town. Beds are comfortable but the aircon is a bit warm and as much as i tried to make it colder it didn't seem to change.

Exceptional service and equally great location. Highly recommend!