Hotel Boutique at Grand Central

The stay was great until I found out I need to add more money for Internet services. Although according to Hotels.com I paid everything in advance, on checkout they let me know that there is another fee for the fitness center (which I never used), Internet access (which every hotel in town gives a part of the room) and the in-room coffee, which I didn't use. I just don't understand why they didn't charge me extra for using the bathroom...

Check in was easy, even at 1 am. They listened to my requests about a high floor and away from the elevator or ice machine and gave me a room in a great location. I didn't make it to the Social Hour but I heard others talk about it being a nice amenity. The room was clean, though small, which isn't a surprise in NYC. My only complaint is that I did not receive a small fridge to hold my leftovers as I had requested. The best thing about this hotel is the location. Middle of everything! Surprisingly, I didn't hear much noise from the outside traffic or neighbors.

We always stay here in NYC and I don’t see that changing. Always comfortable and very nice staff.

Air wasn't working. We called twice to have someone come look at it but nobody ever came

A little hard to find due to lack of signage but awesome place great location