Hotel Boutique at Grand Central

Easy in, easy out. Friendly desk. Not a hotel where you ask for much service. They were good about holding my bags after check out. Very convenient to Grand Central and subway. My only continuing complaint is that they charge just under $20 per day as a resort fee (or something), which purports to cover your access to their health facility and your WiFi and a few other things you wouldn't think to be paying for separately. To my knowledge you can't waive these "services." Thus, quoted room price is a bit deceptive. This item is now described in their listing, but buried, and is on the front desk, apparently because of other complaints. It is still a reasonably priced hotel when this is added in, but they should simply add it to the price, so that people aren't surprised and annoyed

The stay was great until I found out I need to add more money for Internet services. Although according to Hotels.com I paid everything in advance, on checkout they let me know that there is another fee for the fitness center (which I never used), Internet access (which every hotel in town gives a part of the room) and the in-room coffee, which I didn't use. I just don't understand why they didn't charge me extra for using the bathroom...

Check in was easy, even at 1 am. They listened to my requests about a high floor and away from the elevator or ice machine and gave me a room in a great location. I didn't make it to the Social Hour but I heard others talk about it being a nice amenity. The room was clean, though small, which isn't a surprise in NYC. My only complaint is that I did not receive a small fridge to hold my leftovers as I had requested. The best thing about this hotel is the location. Middle of everything! Surprisingly, I didn't hear much noise from the outside traffic or neighbors.

We always stay here in NYC and I don’t see that changing. Always comfortable and very nice staff.

Air wasn't working. We called twice to have someone come look at it but nobody ever came