Aloft London Excel

When we arrive we saw it was dirt, old food, on the floor and we told them the next day to go and vacuum. They said yes, it appeared someone was in the room but the dirt was still there. We told them again and also we put on the floor the pillows so they could be changed. They took it from the floor and put it how they were again on the bed, dirty sheets!!!dirty toilets...

Such a cold hotel The room was great, we even got an upgrade but that was it. The service and engagement from the reception youngsters is far away from what you expect from a Marriott

Renervations going on. So only have a small area to sit for a drink. Drinks very expensive. Coffee £3.99. Pint of guiness £6.50...changing rooms have no locks on doors. 2 doors 1 says womens changing room other door says disabled. But it is the same room. Although u can lock that door. I am disabled and there is no place to sit down in the changing room. The shower in my disabled room was only lukewarm. The main front door smashed so i could only just get my mobility scooter through it although there is a other enterance on the 1st floor via the excel lift. The staff were very good. I would like to review the hotels for disabled people as i wonder if a disabled person is asked when hotels are built? Overall once renervations are done (not told about them before we arrived) it will be a great hotel to stay in.

The rooms are great - very comfortable, very clean, great shower etc, but my goodness does breakfast let this place down. £15 pp if booked ahead of breakfast, but if want different eggs to scrambled or hard-boiled then you're going to pay extra. Seriously? What about something else? Cereal - cornflakes, coco-pops or muesli. Wow, stellar selection. I don't consider £15 pp to be cheap - that sort of money should be buying me a premium breakfast and it most certainly isn't.

Lovely hotel bed was really comfortable. The only thing I didn’t like was paying £25 deposit a night!