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24h lennujaamatransport. Lähem teave majutusasutusest.
The issues started right when we got there. We were quoted one price and asked for an extra bed for our child because there was no option to book a room with two beds. The hotel never responded to my questions when I emailed them. My girlfriend called to confirm a room with two beds and when we got there, one bed. We were then informed that we would have to pay more because of the extra bed and so on and so forth. The bed was very hard and pillows like rocks. I stay at many hotels and have never written anything remotely like this. Sorry San Marino, you failed on this one.
jaan 26, 2015Kontrollitud Hotels.com kliendiarvustus
San Marino Royal Hotel
Suurepärane4,0 / 5
Really fantastic stay, minus a few hiccups
I don't speak Spanish which can account for some of the issues in communication, but there are a few things I need to correct for hotels.com so they can correct their profile. This hotel DOES NOT provide roundtrip transfer service from the hotel and airport. You need to pay for one of the trips to the hotel and they will get the other one. Should be about 25-30 Bs. Also, there was an issue with my laundry, as the front desk staff forgot to pick it up from the cleaners the night before and I almost left the next morning without most of my clothes as the laundry closed at 6pm and opens at 8am. Someone from the hotel has to pick up the laundry and they "forgot." The taxi that was allegedly scheduled to take me back to the airport was also a no show, but there are plenty of cabs that pass on the street that once I got my clothes, I was able to get to the airport in about 10 mins. Other than that, it was a comfortable space, great continental breakfast, perfect location, hot strong showers, and overall very relaxing. Just double check with the front desk on anything you need for them to do for you.
mai 16, 2014Kontrollitud Hotels.com kliendiarvustus
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