DoubleTree by Hilton New York City - Financial District

Nice place, nice employees but the bathroom left a lot to be desired. Not enough room to change your mind! No room to store personal items while taking a shower! :)

It may seem unfair to compare this hotel to others in the doubletree brand but I am. I’ve stayed at several doubletrees and this was by far the worst. I picked my stay based on my experiences at the other brand hotels. The service was terrible. The in-room orders for breakfast (by hanging the order in your door) were cancelled but no one explained that to us until we called about the missing breakfast. Late night staff was rude and unhelpful to inquiries about available supplies in the pantry area. And the elevator service is by far the worst I’ve ever experienced. Waited nearly 20 minutes for an elevator that wasn’t packed or “out of service” because staff was using it. Best part of the stay was the location.

This hotel is not great. Elevators are slow and the door struggled to open a couple of times, which incited panic. There's also no AC in the elevators or hallways, which, during an NYC summer, is disgusting. The in-room ACs leaked and didn't seem to reliably work, despite what we set the thermostat to. Rooms and common areas are small and cramped. It's expensive and the area isn't great. We did appreciate the friendly staff and ease of text message check out, however, I'd never come back.

Great staff. Easy to get to. Close to the subways.

Very professional service, accomodating. Bed was comfortable, room was okay, could have been cleaner and roomier and it didn’t have a fridge or microwave. Lots of bars around that area which I wasn’t expecting. Close to the bay, World Trade Center, seaport district.