St. Pancras Renaissance Hotel London

Toilet did not evacuate but was serviced immediately. Shower door did not keep the water in then tub area. Lots of water on the floor. Otherwise very nice stay. Highly recommend.

Loved everything about our stay. The building alone is a spectacle; lots of history and charm. Staff are professional and helpful and room was just gorgeous. We were delayed at check in as our room wasn’t ready but we went for lunch and waited. The hotel sent a complimentary bottle of wine to the room as compensation - nice touch.

Another lovely stay. Stunning Christmas decor and a lovely very clean room. Our only reservations were with the breakfast. The explanation of how the buffet/ordering worked was rattled off so fast that we didn’t catch any of it. Coffees arrived without milk, although we had asked. We had to chase up the order for eggs and pancakes, as the other food was getting cold. Lovely surroundings but we will go out for breakfast next time.

I booked a last minute stay here on Friday evening. I checked in at around 2am and found the check-in experience to be slow, which was disappointing since we were the only guests there. The room we were provided (408) was quiet and the beds were clean and comfortable, but the sink in the bathroom was full of soap and water as if someone else had been in there before us. Also, the bin was full of wet wipes and candles. Put simply, the room wasn’t to the standard I expected, but, the beds were clean and since it was 2am we just wanted to sleep. So we did. We raised the issue with the reception when checking out, they apologised and offered some complimentary drinks, but by this time it was too late. Later I raised the issue with hotels.com, they contacted the hotel who apparently have no record of the complaint. So frustratingly, I now have to wait “up to 72hrs” for a response by email (reference 196774427). All round, my experience was disappointing, the issue I have raised relates to the most basic things...

One night. We ate at The Booking Office which exceeded our expectations. We stayed in room 520 with view to top of a lower room and wall but it didn’t matter. Our bathroom light fused and they sent an engineer quickly. Very small water bottles in our room and charging £4 for a small plastic bottle of water is very “grabby”.