Mercure Paris Bastille Marais

The staff was incredibly rude upon arrival. There was a technical error when booking the two rooms, one was for 2 guests and the second was for 3 guests (2 adults and 1 child). The hotel claimed they only had 2 rooms for 2 guests and that we had to pay a difference, which was fine except for the fact that the second room wasn't even ready to begin with (as they had a late checkout) so despite the "error", they should have been a little more accommodating considering the room was not ready at check in time. Other than that, the location was good and was clean.

Lovely, very clean hotel. Friendly staff and good food selection for breakfast, so worth paying for. Location was good, next to metro and bus stops. For a 4 star hotel they could have had proper cups placed in the rooms, instead of plastic ones, for tea and coffee making, but generally the room did not upset, enough space for two people. Receptionist was very friendly and helpful. We have enjoyed our stay.

We stayed at this hotel for our anniversary, and while the staff is great... our stay was not. Every morning it sounded like there was a tea kettle whistling every five minutes in someone else’s room; not sure if this was from the water pipes as our room was near the stairwell. On the last morning we could hear the phone ringing multiple times from a room nearby which served as a very unwanted wake up call. Breakfast was ok but never replenished when we went down to eat, so I suggest going early. Additionally, there is one elevator. We normally stay at a W, Westin, etc. but love boutique hotels as well. The room size was fairly small, but that was expected. Everything was clean and in good condition as well.

The staff is very friendly. The room 103 shouldn't be sold to the public. They can have the restaurant set there or the toilets etc. The room is opposite to the main road and you could hear the noise on the street.