Murten is a cute little town to spend a night or two. We used it as a "launch site" for various day trips (Berne, Avenches). Hotel was clean, room was large with unique furniture in each room (not your standard hotel-issue furniture). My room even had a round bed! Breakfast was plentiful and tasty, and free parking and WiFi is VERY much appreciated. Highly recommend!
I booked a 3 night stay but moved out after one night for multiple reasons.
Room was near a club that played loud music until 2 am. Rooms are small and dated, mattress was dirty and bathroom was flooded after a shower because of shower curtain too small.
Parking is a big issue in Murten. The hotel offers free parking but the spaces are mostly taken. Also the hotel has a parking but its not free.
The so called boss of the hotel is very rude and unprofessional. I have asked a simple question about parking restrictions. He didn't know and did not offer to ask someone who might know. I expect to receive this answer from a local business. All he offered was some unclear information and that he knows a million things but not this one. When I said I expect better service as a guest he said that he wish not to have me as a customer. I travel a lot and nobody ever told me that I am not welcome at a hotel. So I moved out and stayed in another hotel near by and I am so glad I did as it was much better and price was less.
I will never stay there again. It is too expensive for what they offer and the quality does not match the price. How guest are handled is disgraceful.
mai 17, 2015Kontrollitud Hotels.com kliendiarvustus
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