CONDOS VAL DES NEIGES

Really not worth the price: we froze for 4 days; the free WI-FI was not working in the room, it was only available in the lobby; the coffee cups were stained; there were no oven mitts; the sheets were clean but old and thin; food and an eyeliner were found under the sofa cushions; no salt, pepper or sugar provided (they consider it as a condiment). We really regretted renting there.

By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didn't have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didn't work the whole duration of stay even after multiple complains.

When you look up Condos Val Des Neiges it gives a different address and shows a different property, the much newer condos next door. My air conditioner was broken, the toilet was dirty, the room smelled of sulpher upon entry, the staff was unhelpful when these matters were brought up. We also had light bulbs out in the room, water damage and broken trim in the bathroom, peeling paint, and a tiny tv that barely worked.

Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.

Desperately in need of updates. Jacuzzi wasn’t working. Dirty and smelled bad.

When I arrived at Val des neiges, they told me that they relocated me 2 km away to another apartment building that has nothing but bedrooms. No swimming pool, no hot tub, no game room. The entrance stunk like vinegar. I had hard time finding parking. There was no toaster in the apartment. Not enough towels. Barely enough plates. I would have appreciated if they have told me that I was relocated to a mediocre place. We were 2 families that were split apart. Terrible vacation. Bad management, did not even offer any compensation.

Nice place, we got the upgrade room. The reception is very nice and inform ative. The price very good. I would recommend it.

very nice condo, all included, pool, gym, internet,etc. very nice staff. excellent position. calm, clean.

The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.

We booked at this property to be close and walk to Mont Saint Anne and the world cycling event. When we arrived were told the room airconditioner leaked and we would have to move down the road( not within walking distance) to another set of condos they managed. They advised we should be happy we were getting a $600 / night condo for 2 nights that was larger than the one we booked. However this was very inconvenient for us which I explained as it was far from family and we would not be able to walk to the venue and incur $16 per day parking costs as well as move back to Val de Neiges for the night. On the 3rd day we went to check in at the oringinal site ( as we had to check in and check out of the other 2 night stay plus store out things and food in our families rooms at the Chateau Mont St. Anne). We were there to check in 3 times and no one was there. Finally went to the far condos office and were told the office at Val de Neiges is closed at 5 . I asked where we would stay and receive room keys. Their attitude was again like they were doing us a favor and the one woman manager met us back at Val de Neiges, complained that the 3 bedroom $400 condo was all they had left as I said how. Inconvenient this was to both move and receive service. She was quite annoyed , and advised if I didn't want it I could find another place to stay or get my money back and agian told me we should be happy we were getting a 3 bedroom for the price we originally booked. Very unhappy !