The Prince Akatoki London

Perfect stay

Stayed at the Arch while on a short stay in London. Close to the Marble Arch tube station in a quiet side street. Room spotless, service excellent. Really nice stay.

The hotel lobby area was under construction but the room was very nice a good amount of room for a London Hotel. Price is a bit steep for the limited amenities

Wonderful from kindness, service to suite!

Beware this hotel is under construction and being rebranded as the Prince Akatoki. This hotel is falsely rated as a 5 star luxury hotel. Construction began in June and will not be complete until mid September. There was no mention of this construction on any website at the time of my booking in June. There are signs everywhere apologizing for the construction and promising a lovely hotel once the renovation is completed. The signs are pretty insulting to anyone who is staying in the hotel in its current lackluster condition. Check in was chaotic and took over 20 minutes due to a large group that took over the entire lobby. We were taken to a room that smelled strongly of paint fumes, upon further inspection the entire floor was covered in plastic and was still being painted. After complaining to management of the fumes we were moved to an "upgraded" room. The room had not been renovated, had dirty carpets, and stained sheets. We did not like this room but were told that it was the only room that they could give us that would not smell like paint. In a laughable attempt to make us happy with the room, management gave us 2 drink vouchers. This hotel does not have a restaurant on premises as it is being renovated. Breakfast and drinks are being served in a small room in the basement. The staff is friendly and trying to make the best of a bad situation. That being said this hotel truly ruined the last leg of our London trip. Do yourself a favor and stay away.