Andaz Wall Street - a concept by Hyatt

Beautiful room, check in/front desk staff excellent. Took forever to get ice and extra hangers sent to our room.

No lighting in room. Could not even apply makeup. Called and was told nothing they could do. Manager supposed to call me never did. Staff not helpful, room cleaned but marginally. Worn carpets and floors and tile very dirty. Do not stay here.

Our suite was spacious and very well-appointed. The bathroom was almost as big as the rest of the area (living area and bedroom). I would like to have had a door between living area and bedroom for privacy. Any time we asked for things, such as more coffee supplies, we received them within minutes. Our only big negative was the air temperature in the suite. I wish I had had a thermometer to actually measure the room temperature. There were times I believe you could have stored meat which would not have spoiled. I was cold most of the time in the room. We made 3 service request calls; I know 2 times an engineering representative came. The problem is that the temperature could not been controlled from inside the room; the control was in a general area. Upon check-out, one of the managers did give us a complimentary night (1 of 4) based on the uncomfortable room temperature. Other than the room temperature, the experience was above average. The location, in the Financial District in southern part of Manhattan, was a convenient one. The restaurant food was delicious. We liked the 24/7 service of coffee/tea in the lobby.

Nice employees. Very helpful. Rooms tired and bathroom/shower not the cleanest. Dark dark tile to hide the mold but definitely there. Place can definitely use updating. Heat control very finicky. Room overly hot and had to open windows.

liked the room style and design. morden and clean. staff is friendly.

We LOVED Andaz!!! The staff went above and beyond to make us feel welcome. The rooms large, clean, comfortable, and well appointed.

It was great, the only negative was that the room never really cooled down with the AC even at its lowest. Aside from that it was an amazing room, clean, big, and the customer service was impeccable. Will stay again.

My suite was warm, the engineer tried to fix the air conditioning several times with no success. I wasn’t relocated to another room. The food offered with room service and restaurant was standard at best. With this being a luxury hotel, I felt like I was staying at a 2 star hotel. Hotel is dated and bed/ pillows need to be updated. Won’t be back. Shame.

Our stay was excellent!

My favorite hotel in downtown Manhattan! Spacious room, huge bathroom in the suite and crisp bedsheets always make my day. Would love to check out the premium suite next round!