Fraser Place Melbourne

Nice room but bed was a bit hard.

I was placed in a room by an elevator which was very loud during the night. Also, the heater was very loud so when I ran it I couldn't sleep. They were sold out of king beds, so I was in a room with two single beds, and my mattress was very uncomfortable.

I have stayed here & encouraged family members to stay here 6-7 times since 2016. Unfortunately, this latest stay was disappointing. Our room was almost not serviced for 2 days in a row, despite vacating the room for 5+ hours on each of these days. The housekeeper’s excuse was “we are very busy.” My response was to hire an additional housekeeper if that is the case. Milk was often not replaced in the refrigerator, and an empty toilet roll was missed. When we went to discuss these issues with managerial staff on reception, they were exceptionally helpful at getting our room serviced as it should have been initially. Their excuse was that this is a new housekeeping service they have recently employed. The buffet breakfast has gone downhill since 2016. They alternate what is on offer (understandably), but they only alternate with sausages on one day, and bacon/tomatoes the next. The Danish pastries they used to offer are no longer available, the fruit is the same day in and day out, and is poorly presented. The water tasted metallic, and could be better presented if you add ice to the canister for your juices and water, even adding lemon, lime, or mint to remove the metallic flavour of the water. Basically, put some effort in... The location of this hotel is hard to beat, you’re central to Chinatown, Central railway station, free tram lines, restaurants, coffee shops etc. We still plan to stay here in future, but hope that Fraser Place can return to what it once was.

Great location for Her Majesty's theatre ! Room view was lane way. Comfortable bed . Very clean bathroom. Very close to many restaurants and the QV shopping centre. Reasonably price. Very acomondating staff. Continental breakfast had plenty of choice for boutique hotel. Particularly good bread selection.

Very solid location for business travel. However, could definitely use more lights in the bathroom.