TownePlace Suites by Marriott Las Vegas Henderson

Great location, nice and clean, friendly staff.

Easy check in and out. Friendly staff, great room. All in all, a wonderful place to stay.

Just a issue with the toilet overflowing and the man wanted me to fix it

Awesome stay. Would definitely go back. Very clean and tidy, even the breakfast area with a ton of people around it.

I am a Marriott rewards member, and I frequently stay at Marriott Hotels for several weeks a year either through hotels.com or just directly. I have never stayed at such a noisy Marriott Hotel in my life. I purposely asked the hotel attendant upon arrival for a very quiet room. Sadly, after falling asleep for about an hour, I was repeatedly woken up by banging and knocking etc. -- almost as if I was right adjacent to the laundry room. I checked with the front desk several times, and after multiple noise complaints, he (the night manager) said that he would go look into the situation. After assessing it, he told me that there is nothing that he can do about the noise because the pool pump was broken, and it could not be fixed until the morning. Sadly, he did not offer me a refund, until I had repeatedly brought up how many weeks that I stay at Marriott per year, and that I'm going to have no choice but to write an honest review of this situation. He finally conceded to refunding the payment to hotels.com. In the morning, I had spoken with the woman manager, and she also told me that the refund had been processed through to hotels.com. It is three weeks later, and still no refund whatsoever. Hotels.com called them up, and then told me that they had not processed the refund correctly at all, so they will just give me a refund, and follow up with an investigation into the property itself.