DoubleTree by Hilton Hotel New York - Times Square South

Attending an event in the month of October, I selected Double Tree for the convenience short walk to Madison Square Garden and Javits Convention Center. When I arrived the welcome greeting was very well received along with the warm bake cookie given to me YUM! Upon entering my room, there was a slight issue and I contacted and spoke to both Jeff at the front desk and his manager Raul. Promptly and efficiently the problem was handled with ease. Going further the next morning Alejandro at the front desk the next day was attentive to the matter and asked if I was happy with my stay so far. Clearly your staff is very in tune and understand your guest! Please keep up the good work and hire more associates like the 3 mentioned above and you will always have an outstanding staff as well as repeat guest stays such as myself of years to come. WELL DONE.

Amazing customer service and Stay

Great location to Times Square. The rooms are small, but it’s New York. The room was clean. Only downfall is the amount of time it took for the elevator to come to the 20th floor.

Decent hotel with a good location. Overall good place to stay, would consider staying again when i'm visiting again!

The Hotel Overall wasn't that bad it was mostly clean and the staff was good but honestly the air-conditioner in my room didn't work very good, the room overall was cramped and the bathroom door slammed closed as well as the main room door. not totally bad but when your are sleeping at 6 am and the people next door are up and out and the door slams and wakes you it isn't that great!