DoubleTree by Hilton Hotel New York - Times Square South

Stay in the hotel was very disappointing. the most disappointing thing is the check-in time which is 4 pm. i reached hotel in the morning but i was denied check-in in the hotel since check-in time was 4 pm. check-in time should be liberal. after some time, room was allotted but the room was very cozy and very small to live with a family. overall, the stay was very disappointing.

It is a great spot but it still has problems with elevators. Close to Penn Sta, Madison Sq Gden and relatively cheap eating places.

Long wait for the elevator, hotel lobby and front desk is small. Comforter on bed was dirty. Very small rooms

Had several issues during this 3-day stay. I don’t think, it’s just my opinion, that this is a 4-star hotel.

Was getting ready for bed and when I pulled back the sheets they were dirty with bugs. I called the front desk immediately and they brung up a set of sheets for me to change the bed......... I took the comforter off myself and asked for a clean one. That took another hour and I had to call downstairs to remind them about the comforter......I even have a video of the sheets and the bugs. The front desk did nothing. That alone sums up the rest.