Holiday Inn Express New York City Times Square

The front desk clerk was a new employee and managed Hotel.com's reservation error with seasoned professionalism.

I stayed at this hotel and the house keeper stole my stuff from my room 3302. Property manager is unprofessional and rude. She attacks her employees and does not care about customer service.

I was quite disappointed in our stay here. We booked 2 rooms for 4 nights each. It was our 5th visit to NYC and the first hotel that I would not recommend. Check in was fine. Breakfast was good and plentiful. Staff friendly. But the elevator situation ruined our stay. From the first day (and this was before the power outage so it cannot be blamed on that), there were major issues with the elevators. Usually one of the two elevators was not working so this resulted in long line ups and lengthy waits. We were located on the 16th floor and I walked those stairs (up and down) more times than I cared to count during our four night stay. My daughter and friend actually got stuck in the elevator for a length of time. We walked those stairs with food, backpacks, etc. Not acceptable. I would not recommend this hotel for that reason. What should have been a fun stay was tiring, frustrating and inconvenient....

Hotel great walking distance to Time Square. Very easy taxi access. Breakfast was good and staff very friendly. Elevator very slow as only two in hotel. Would recommend lower floor if not very patient as it can take a long time to come down with many stops. We loved our view from 35th floor but be sure and ask for the side with view. Bathroom is very small but it is NY so to be expected

The hotel was clean and provided exactly what we needed—a place to sleep and shower. The rooms are comically small. My husband and I couldn’t even stand in the same area at the same time. The beds were also small. We had a double room because they had no king beds available and we had to sleep in separate beds.