The Gurney Resort Hotel & Residences

Overall it's ok. Breakfast many choice to choose My kids very enjoy with the pool. But the room should upgrade, look old style.

This hotel needs to be closed done and refurbished. It is so tired and dated I wouldn't recommend it to anyone. From the stained carpet to mouldy curtains.. The hotel has had its day.

It's good to see refurbishment being done in order to keep up with time. I do wish the new mgmt would do an excellent job on this iconic place.

The air-condition in the room we check in was not functioning an the air was stale even though we gave it 4 hours to cool down when we went out for dinner. We complain to the reception and the person at the other end says he will get the room change and it's already 10.30pm. We waited for 20 minutes and nothing happen. We went down to the reception and the person (i.e. looks like a foreign staff and his uniform makes him looks more like a labourer) at the reception identifies himself as the one who handle my call and complaint. However, this time he spin a new line; hotel is fully booked and no room to change. We cannot accept that and fortunately, there is a local staff who overheard and came in to assist us. After going to 2 other rooms, we finally manage to settle into a room with a working air condition but by then it was 11.30 pm. I must say the standard of service have deteriorated much to Gurney's detriment. You need to buck up.

Good location, spacious room high up with sea front view. Free parking and great WiFi coverage in room. Room looks rather dated and upgrading is needed. Noisy aircon but comfortable beds and good convenience our 2-room apartment comes with 2 bathrooms. Staff were very friendly and helpful.