Platinum Hotel

My family and I felt as if they put us in the worst room available because we booked though a third party. It was on the 11th floor the very last room around the building, that housed dogs from the previous stay a week before we arrived. They had plenty of vacancies available from other sites that I personally checked. When I complained to the front desk she had the room deep cleaned within 2hrs but the room still reeked of dog dander because my son and I have an extreme allergy to dog hair...

The room is not clean, my friend and I check in different room, when we lay on the sofa, both of us felt itchy. Housekeeping didn’t fill up the toiletry and clean up the trash.

This was a perfect suite for us... because there was no casino in the hotel, there was no smoke or noise... room service was perfect (ultra fast when we wanted food or a bell-hop). We were close to everything. We couldn't have been more pleased.

Overall - very disappointed. The hotel has great potential but our experience was bad due to few major reasons. Parking - hotel description saying free parking which is true. However, only valley parking is available which is super annoying and not efficient (take long time when few people want their car). Also, workers nudging for tips. second, cleaning of room was disaster. In one day, we come back to the room and found the toilet clogged (nobody tried to clean or open it). Last thing, every time we asked for something we felt the crew is trying to save on our back - one time we asked for additional two blankets and the service desk replied we can get only one because we have only 4 people in the room (but we had a baby and it was December and like 45 degrees..) Bottom line for the amount of money they ask you can get better..

Check in process was pleasant, check out was acceptable (staff seemed preoccupied). Valet was understaffed. Also, only one bell hop cart.

Amazing location close enough to the strip, the monorail, and food. My new favorite place to stay when I come to Vegas. If you want to save some cash you can prepare your meals on the kitchenette and full size refrigerator. Bar next to the lobby was great to use before going out.

Room was very nice. Just a bit scary during check-in. I was told that the $100 deposit is "just in case you break anything". First time I've heard this during check-in. I ended up taking pics of everything w/ time and date stamp, just in case the check-in comment will apply later.

Spacious rooms and friendly staff. The pool is indoor/outdoor (connected via a pass through you can swim through), so it’s great year round. Restaurant food was tasty and room service was fast. Off the main strip but a five minute walk to Bally’s. Not having a casino in the hotel meant less smoke and noise so it really felt like a respite when we’d had enough.

Great location, friendly staff, comfortable beds, and very clean! Valet was very fast! Loved this place!

Very friendly reliable people