Villa del Arco Beach Resort & Spa

I had a pretty good stay here. My room was very nice, comfortable bed, nice a/c, amazing view of pool, ocean, and arch. It's a great hotel but I didn't really care for the crowd of the staff... I just didn't feel as welcome as I have in other spots. I guess my only true complaint is the food is absolutely dreadful. If I were to stay here again I'd bring food and cook.

Everything went smooth. Beds are still too hard.

Amazing resort with great location. Food, drink and service excellent! Spa was world class. Only downside was pressure to buy timeshare which we avoided the pitch.

We loved it at La Estancia l. The only complain we have is the experience we had at The Neptune Restaurant The service was unsatisfactory and the dishes were ridiculous. The servings were very small for the price.

The "Ocean View" is a technicality only. I had to walk to the corner of the patio and lean over the rail to see the ocean from my "Ocean View" room. Food service is very slow. The staff are friendly and the food is good, but plan to wait at least an hour for any food (bread) to arrive in the nicer restaurants in the resort. Two or more hours are needed to complete the meal. Beware of "upgrades" to the co-located facilities. You will not have full access to other areas, the gym for example. This can isolate you from a group of friends, which may be good or bad, depending on your friends. The cost is very high relative to other properties in the area unless you actually get the room you pay for. Check in took about an hour, painfully slow at every step. No solutions were offered when I communicated my concerns. It is a nice property, but beware of the bait and switch behavior that they will engage in without apology.