The Ritz-Carlton, Moscow

Well, what can I say. It's the Ritz and everything was fabulous. My last night was spent up on the rooftop bar. I had ordered a Red Square drink and on my last sip, the sprig of spice shifted and I spilled red liquid on my white shirt. I thought nothing of it, but the bartender felt terrible. They insisted I change shirts and proceeded to have mine laundered and delivered to my room the next morning. This was way beyond my expectations, but was welcomed just the same. My compliments to your staff for their attention to detail and customer service. I plan on returning to Moscow for New Years 2018/19 and will be staying at your hotel again. Thanks, James

Well appointed room. Drapes that completely closes out light. Touch screen light room controls. Very, very comfortable bed and bedding. Located in the Center of Moscow lamdmarks.

tooooo aloud room. It was a party on friday night until 2am inthe morning. the first room was horrible ,i like stay in a night club. can"t sleep at all . and i called reseption many times , they can't ask the bar in the hotel turn off the music , after one hour it was alreday 12pm they said help me change the room, and i have to change the room at 12pm , really bad rxperience. i would not recommend this hotel . the basic things can't satisfy the guest. the hotel should be let the guest take a rest !

tooooo aloud room. It was a party on friday night until 2am inthe morning. the first room was horrible ,i like stay in a night club. can"t sleep at all . and i called reseption many times , they can't ask the bar in the hotel turn off the music , after one hour it was alreday 12pm they said help me change the room, and i have to change the room at 12pm , really bad rxperience. i would not recommend this hotel . the basic things can't satisfy the guest. the hotel should be let the guest take a rest !

My overall stay at this hotel was great but I must comment on a circumstance that really surprised me. I bought some caviar, which I imagine most visitors to Russia do but when I got to my room the frigobar was locked. I asked the concierge if it could be opened so I could store the caviar and was told that I didn't have access to it because I had not left a deposit for the bar (which I was never asked for). I told him that the hotel had my credit card and actually had put a reserve on my account equivalent to US$2,000.00. He still said he could do nothing about it so the solution was for him to send somebody up to unlock the bar, put the caviar inside, lock again and take the key with him. So on the day of my departure we had to go through the same routine so I could take out my caviar. I have traveled all over the world and have stayed in many hotels and never had an experience like this. I honestly thought it was insulting. Also, the hotel is extremely modern and digitalized but there were no explanations in the room as to how everything worked. It took me two days to figure out how to close the curtains to block the light at night.