London Heathrow Marriott Hotel

Lounge experience was terrible. They did not come to serve us at our table. They took our food order and it took over an hour to get a plate of nachos. Nachos were not very good at all. Bartender realized they screwed up and made good by not charging us for the nachos and gave us a round of drinks for free. Not what I would expect from lounge service at a Marriott.

Just a stopover for a good night of sleep before heading back to the states. It was perfect in all aspects.

Service at the front desk was superb - Courteous, professional & welcoming. Rooms were clean, spacious & comfortable. No room or hotel staff issues at all. I'm not one to complain, but feel I should mention our restaurant visit. Our server was very friendly & warm. Too bad the food wasn't. Restaurant experience otherwise poor. Burgers my son & I ordered were uncooked - blood red, cool & running red. Our server was shocked that the kitchen would serve those. They prepared new meals that we received well after rest of table had finished eating. To complete the story we paid just over 110 pounds for two adults & two kids without alcohol. With exception of our lovely server, our experience at a nearby fast food restaurant was superior at 1/4 the price.

Very short...5 hours...

stay with my 4 years old daughter for one night between flights. chose this o hotel for my experience with other Marriott properties over the years. the location and distance from the airport is ok, check in was fine, once we got into the room I right away wanted to order some room service so we can go to sleep after long flight and before another long one early next morning. the menu was dirty and stained, my call went unanswered for very long time and all other attempts to call the hotel operator or room service again met with a busy line, eventually I had to take my daughter and go down to the lobby to place the order in the front desk, the order arrived in decent time, her order of kids chicken dippers arrived as Fish fingers !! which she doesn't eat, I couldn't torture her with another trip to the lobby and no follow up call never bade to our room, she end up eating her French fries with ice cream for dinner. NOT VERY CONVENIENT for hotel that should be all about convenient. Other then that the room was fine and clean, bed comfortable, minibar was empty for some reason??, over all I expected much better.