Mercure Hotel Palermo Centro

Well located clean and complete Mercure was a good value

Nice location and wonderful service from stuff . Very clean rooms

It was ok. After being on tour we stayed in two other hotels ,and they were top quality ,like being at home.

Good location, mostly pretty quiet. Excellent breakfast. Lovely beds

Great staff! Have a bad foot and the staff was alwsys welcoming and happy to provide ice for the swelling. Great location also

The Mercure Hotel in Palermo provided an adequate stay while visiting the city. The positives included a good location (though a decent walk to the main tourist attractions), a very clean room and public spaces, no noise from the street, and generally attentive staff who spoke English. A shuttlebus from the airport dropped you at a point next to the Teatro Politeama, a short walking distance to the hotel. There were, however, a few challenges. First, the instructions for setting the safe were incorrect and I had to request service to make it operational. That was helpful to a degree, but the small size of the safe necessitated leaving a camera / computer bag at the front desk during my stay. I also found that the bathtub / shower arrangement was awkward as the bathtub had been installed with the shower head over the back end of the tub, not the front (drain-end) as is normal. This makes it somewhat risky trying to maneuver under the shower. Consequently, I switched rooms for one with just a shower with a conventional, fully closing shower door. Last, there was no iron / ironing board in the room or even available at the hotel. I was pointed to a nearby laundry. The breakfast buffet was also unexceptional, and the few cooked dishes were not particularly hot, let alone warm. The large tour groups the hotel catered to ensured food items were frequently needing a “top up” in the dining room’s early opening hours.

This hotel was in a good location for getting around the city. Also close to some good restaurants

A/C Problems on 2 of 3 day stays. Was fixed, but 1st night miserable because got in late and thought it would cool down. One front desk incredible helpful, another was difficult. Seems to be a big tour group hotel.Smaller rooms but bigger than many European hotels.

Rooms are Clean, good location. Breakfast was basic.

First room given was absolutely a no no,cramped and dark, but when changed after alerting desk to our actual booking details, room was better. Breakfast room was good, although service there was dependent on the personnel, some definitely grumpy. No irons in room and when asked was told that was a safety issue, so none in hotel!!