Villa Del Palmar Flamingos Beach Resort and Spa

We really love this hotel, we have been here several times and plan on returning again. The only thing that I would change is that I would not be convinced to go to the hotel sales presentation. Although they were polite and respectful, they said it would take 90 minutes, and it ended up taking closer to 4 hours, so it significantly interrupted our 2 day stay. The staff were very professional and friendly. I especially loved the spa. Maria and Xochilt from the spa staff were excellent! The restaurant staff are always very pleasant. I also enjoyed going to the little market outside of the hotel. Daniel and Laura were very helpful and friendly. We always feel very safe and have never had a negative experience. I would highly recommend this hotel.

The place was great!! very nice and comfortable

I will start with the highlights. Service was outstanding! Reynaldo, Regee, Aldo, Alejandro and other staff made our stay AMAZING. Food was very tasty. I am still craving the Ceviche from the Mexican restaurant. I will be back just for the service alone! Drawbacks: After check in, a young lady walked up to us and said she was our Concierge...but ended up being a Timeshare sales person. I was not OK with this. Luckily, I was able to cut her off quickly. Room numbers are a little misleading, our room number was 2304, which I expected to be on 2nd floor. It was on the 3rd floor. When you open patio doors, the air conditioner turns off, which is great for saving energy...until you realize the sudden change in temperature causes condensation and the floor in our room became wet and slick! Staff member advised we turn off AC, wait a bit and then open doors. Not a practical suggestion! Wifi is not included in the price of rooms! Please include Wifi! Lastly, one elevator! One elevator for 8 floors! The stairs where hard to locate and far from the one elevator. Check out time was a complete cluster f@ck! We waited almost 10 minutes for the elevator to be empty enough for us to ride down. Even with all of that, it is not enough to keep me from going back! Now that I know the quirks, I can work around them.

Flamingos gave us an upgrade at their 4 diamond hotel, Villa La Estancia, next door. Oh it was so breath taking. The service starting with Josue for the pool bar was the best. Josue made sure we were taken care of. He went above and beyond with his service. If you happen stay there ask for Josue to be your pool server. Enrique, Bell Boy, so nice, extremely friendly, and so helpful beyond expectations. Erick front desk, wow! So welcoming! Housekeeper were the best I have ever seen, gracias! Highly recommended