Club De Soleil All-Suite Resort

just wasnt very clean around the whole property and very hot in the room

My experience was nice overall. I was worried that the toilet would not flush, but it did eventually. The tv cable wasn't plugged in, I was able to figure that out as well.

Very pleasant and comfortable experience in the midst of pandemic. Staffs were very attentive and professional as well. Cameron at the front desk was friendly and communicative. Will definitely come back to stay.

The only dissatisfaction I had was the fact that I was charged the room rate the deposit the resort fee a misc charge that no one knows what for. I checked in around 11:30 in evening so there really was no reason for a resort fee to be added being that all i had time to do is sleep. The resort fee should be optional if dont use any of the resorts amenities. Also take into account that they dont accept cash due to coronavirus they should release ur deposit alot sooner than 2 weeks. People that have a financial crisis are struggling enough at a time like this to have to wait 2 weeks for a room they thought they were getting a decent rate only to find out they were paying out the rear for the next 2 weeks because the money the hotel they booked not only held additional funds but is taking there leisurely time about returning funds they took in a matter of minutes. I fullfilled my end of the bargin and have to wait for them to fullfill theirs. Very unpleasent experience at this time we are in trying to stay afloat through cov-19. Thank you

Communication with snotty professional and room for clean and my deposit was not immediately posted back on to my account like the fine print says I'm still waiting on my deposit and it's already been 3 days and no one is trying to help me

We only stayed one night. Due to Covid19 hotel amenities were very limited and why are they charging resort fees? Location of property was near china town so food options was great. Wanted to sit out on the balcony but traffic noise was loud so we just stayed in our suite. Our room was very clean but why did house keeping leave dirty linens out in the hallway on the floor. Managers need to train staff if they are concern about cross contamination. Other than that the “resort” was ok.

I booked this room before reading the reviews, after reading the reviews I was very bummed due to all the negative reviews, But I’ve always told myself don’t believe everything you read or someone’s says especially if I haven’t done it myself, So I decided to go ahead and keep my booking and Im glad I did, the stay was amazing front desk was amazing parking was amazing on top of it all our room was amazing the jet tub was definitely amazing. No complaints from this stay!

We stayed during Covid-19. The advertising and reviews encouraged us to stay at this resort. The lobby was clean. The resort charged a resort fee; however, nothing was available. During this trying time we could accept this. When we termed our room It looked clean but the floor was filthy and our shoes stuck to the carpet. The toilet leaked, the shower head was broken, and so was the TV remote. There were no cups in the room. No one answered our service calls. Twice we walked to the front desk and were told someone would come to our room and repair and provide requested items. This never happened. Requested an early am wake up call, which never happened. Glad we set our phone alarms or we would have missed our flight. We will never stay at this resort again.

Everything was good besides not having a work refrigerator until like 8pm the night before I checked out. Called the morning before I left my room for my business meeting and still came back with it not being fixed.