Cancun Resort by Diamond Resorts

The front desk was very friendly and attentive. Unfortunately, we were told the pool was closed due to strong wind conditions. This was very upsetting because I booked this hotel partially based on the pool for my kids. Other than the pool issue, we had a very comfortable stay. The 2 bed room was spacious and clean. The beds were comfortable. (There was an open box of popsicles in the freezer which was odd). But other than that it was a good stay and I would stay at here again in the future. Next time I will check the weather and call ahead.

Gym was closed. Not noted on website. Excessive resort fee claiming amenities like gym and other things that are all not accessible due to Covid.Swimming pool overrun with locals yet gym closed? No dish soap or cleaning tools in kitchen and they require you clean dishes before departure.

Great place good distance from strip. 10 minute drive.

First our check in time was 4:30 and our room wasn’t ready till 5:30. They charged the full resort fee even though not everything was available at this time. A lot of the front desk didn’t tell me the truth about things, such as if there was a line up to go in the pool. Which there is every day. They also told me we get the wristbands at the fitness center which wasn’t true. Then I left a couple things in the room and they were very difficult to get back. We checked out a day early and they said the room was cleaned right away which it wasn’t. The security guard assured me there wasn’t anything left in the room, but he had dropped one piece of clothing that I was able to go and get from the room. I thanked him, but he was very rude and didn’t say anything as I left. When we checked in the room was still dirty which they claimed the room was being inspected before our check in. There was a pubic hair on the edge of the tub, there was a leaf on the floor in the kitchen, there was a used mask on the top of the fridge. I really enjoyed the size of the room for the price and the pool was great, but the staff and cleanliness was very disappointing. We will definitely not be staying there again.

it was OK except the pool area was unusable due to over ran by kids unsupervised by their parents. There is not an area or time for adults only and no chairs ever available anytime. Go in winter much better!

Amazing

Everything was good except the elevator wasn’t working so great. They were very slow. But other wise we had a wonderful time.

My tv and remote didn’t work in room

First room we got was out of order, second room was filthy and the housekeepers left a half used bottle of lotion the bathroom door was broke had to call maintenance twice to come beforw anyone showed up. I went and complained and they credited me 1 night resort fee for me having to switch rooms twice 🙄. The third room we finally got was wonderful.