Royal Resort

Nice rooms and great service

Very dirt! The tv didnt work, the iron didnt work, filthy, the restroom had tooth paste from previous person.no hair dryer in the restrooms, no bible in the room, no nose tissues.

The rooms looks nothing like the pictures, my room reeked of cigarette smoke even though it was advertised as a non smoking room.. hall ways are run down and scary & had a foul smell in the elevators. Had to wipe everything down myself because the surface of things in the room were dirty... AND was told my deposit will return on my card in 2-3 days???(Have yet to receive it) but for $66? What do you expect..

The air conditioner didn't work.

Horrible property. Service are cut like security, staffing and amenities but they still charge you resort fees. No AC and they use swamp coolers to cool the room.

The hotel is ok, but feels more like a motel, definitely needs to be upgraded and have more comfortable beds. The lobby is cute great opportunity for photo ops

It's the hotel located good spot services are not in best cause that covid-19 n short of staff n some item request by guest

The toilet in the bathroom was stopped up. They said they would give us a plunger. But then didnt have one to give. They said another guest had the same issue and moved them rooms. Then said they would change us rooms. But it was 3am so we didnt change rooms. Mgr was there but wasnt helping with anything. Just standing there while they had a long line at desk. The guy at front desk was so nice and working by his self. The room only had 2 pillows.

This had to be the worst hotel experience I've ever had. They switched us to five different rooms. Broken toilet with poop and pee in it, gave us a room that someone was already checked in and in it, gave us a room with dirty linen washcloths and towels had already been used, fire smoke alarm hanging from the ceiling. We would have left but our rooms were nonrefundable and it was late in the evening. Hotel.com was no help said they would take off 15% off. Like that would fix the problem. The manager assured us that he would put us in a clean room when we returned. When we returned hoping that the situation would have been resolved and the manager would stick to his word. The manager forgot and didn't make any arrangements for us. The clerk on duty proceeded to try to put us back in the first room with the toilet broke I totally understand that with covid-19 it's hard to have employees come in and work. If you can't rent clean rooms you shouldn't be open.the last room had a used wash clothe hanging from shower.