HYATT house Scottsdale/Old Town

Stayed at the HYATT house Scottsdale/Old Town for a 2nd time for a trip to Phoenix. Great set up for the rooms, and great price.

The room was gross snot on the sheets used dental floss on the night stand. The door knob fell off a/c vent wouldn't open front door won't open because hit scraped the floor half way. The garbage disposol didn't work. Windows look like they weren't cleaned in 10 years kids finger print smeared all over. We went and bought new sheets and our trash was piling up in the corner because they weren't going to clean for 3 days it was gross. We asked to change rooms but they were full. We had called ahead to make sure the bar was open and the breakfast was still the hot cooked one they advertised they said yes but they were not. the breakfast was bad nothing stock no silverware oj milk ect just bad.

My rating falls between fair and good, I will recommend this hotel for sure with caveat. During my 7 day trip (1 Adult, 2 Children) I stayed in two different hotels, Embassy Suites by Hilton Scottsdale and Hyatt house Scottsdale/Old town. I paid Hilton $ 357.90 for 3 nights and I paid Hyatt $707.88 for 4 nights. Let me first say where Hilton beats Hyatt. Both Hotels are conveniently located to Fashion Square Mall, Ample restaurants. Hilton: Room Service, you pick up the phone ask for a towel, with in 2 minutes there will be a knock on your door with a person having your towel. Daily room service is great where you can schedule at your conveninece. Break fast - chef cooked and served hot with Spacious dinning room. Mattress and pillows are the best. I give 5 stars for Hilton front desk. Last but not the least amenities are great. Hyatt: Hyatt Amenity is basic they did not have lotion. In Hyatt, you will have to walk to the front desk for towels, Shampoo, soap. Room Service is once in 4 days. Standard continental Breakfast. I had 2 separate bedrooms (2 king size bed) with living room and kitchen. Sofa and dinning table are good. Kitchen have basic utensils and flatware. Though Hyatt have opportunity for improvement it is a good hotel to stay. I sure will recommend Hyatt.

Place needs serious updating. Loud party going on in apartment complex next store until 4:00 a.m. Overall very mediocre and not that cheap. Location good.

Great location, clean, friendly staff. Very comfortable room and had everything I needed

Great location, parking and quiet.

Our stay was good. The only things was the carpet felt and looked dingy.

Was a nice place until we discovered the air unit in the room was not in working condition. Upon telling the front office staff about the issue they said “Sorry, our maintenance man is out of town and we are at capacity and cannot offer you another room so I’d suggest opening a window.” Very unfortunate and non-accommodating.

We were pleased with the hotel. Nice and quiet. The carpet could of used a shampoo to clean as it was noticeably dirty with stains. But overall we loved it.

Was an amazing experience! everyone I spoke with was very kind and considerate!