Hilton Bracknell Hotel

Terrible experience from beginning to end. Our room was tiny. I’ve stayed in better Travelodge’s! Cramped. I’m disabled and could not get in toilet or have a shower. I had to go to first floor toliet and to shower the Spa. Staff were very rude. Ordered a meal and the chicken was raw undercooked. I’m afraid there is nothing positive I can say about the hotel except the leaving!! I wrote to Mananger no response !! Worst Hilton I have ever stayed in.

Room beds were like sleeping on a box spring base without a mattress, beds were so old it was like sleeping on the floor. My company had a special Fedex delivery to the hotel to support my company from the USA. Confirmation was given from Fedex the box had arrived with a hotel employee signature. Many occasions on askingvtge front desk about the package they denied any arrived and that they had an employee working at the hotel, under any capacity, with the signature name. Through endurance, over 3 days, one employee investigated for me and eventually for the packages which were delivered as Fedex reported and that the employee that signed for the actually worked in the hotel, this was frustrating to say the least.

The reception staff were beyond unhelpful and I will never book accommodation there again.....disgraceful attitude.

We only stayed for one night. At reception we were welcomed, and taken very quickly through the sign in process by the friendly receptionist.We found the room clean and tidy and spacious. Although there is no lift to the area our room was in, a member of staff carried our suitcase, and showed us the room. Later in the bar and restaurant we found all the staff cheerful and attentive, and dinner was very good. Surprised that we had to pay for WiFi in our room. Never come across that before. £9.95 seems very expensive for about half an hour of use.

Room as small as a caravan Bed very hard Tv as big as the bed in a room you couldn’t move in Dirty glass