La Quinta Inn & Suites Hot Springs

NOT CLOSE to downtown. Suite isn’t really a suite. Sofa bed is a love seat that folds out to a twin-not comfortable at all. Bathroom vent is vented into the room!! Yuck! Broken handle on closet. Broken/loose tiles in refrigerator area. No linen, blanket or pillows in room for fold out-front desk had none either. Needless to say we were very disappointed. Staff was friendly. Breakfast was good.

Didn’t check to see that the hotel was pet friendly. Seemed like we were placed the floor with all the animals. When you don’t have pets and come in contact with them, you can definitely smell them all around (hallways, room, and elevators).

Breakfast was lacking a bit, but all was good what was there.

When we got to the hotel to check in (at 2:58 p.m., I understand check in is at 3 so did expect to wait a few mins.), we were told there were no rooms ready because housekeeping was short-staffed. Not perturbed at this point, I sat in the lobby with my family while we waited for the updated list of clean rooms. Several people were trying to check in ahead of me when a gentleman came down to check out saying there was no hot water. I finally asked if it was time for us to check in, she said yes, but the hot water was out. (This gal was left on her own after only 1 week of training.) Very nice and super apologetic, but inexperienced with mass chaos at the front desk. We were told we had hot water in our room, which was incorrect. We had no hot water the almost entire 2 days we were there. We were given a discount for our room, both gals at the desk were extremely apologetic, but very frustrating. Also, Jamie the general manager is unprofessional. Upon our check out, she was standing, back to guests, reprimanding or whatever you want to call it, her asst. manager about how to run the front end. I thought the asst. manager was extremely kind and helpful. Jamie, on the other hand, should have acknowledged the guests checking out, and saved that conversation for closed doors. Ridiculous and unprofessional. We will not stay here again. It was clean, nice buffet, but too much drama for my liking. Bailey and Amanda were sweet and kind though, just stuck in a bad situation.

The hotel is nice enough and clean, though I did hear one guest complaining about roaches in his room! Did not experience that. When we arrived they were having problems with their card keys. Took 3 tries to get a card that would open our door and then they only worked 1 day. Had to get a 4th. On 3rd day as I left the room at 10AM, the maid was by the room next to me. She had placed a notice on the door she had not cleaned because our Do Not Disturb sign was out. I removed the sign, gave her her notice and asked her to clean. She said okay. When we came back that night room was not cleaned! So we had no clean towels. Everyone was very nice and apologized profusely for these problems, but it is still an aggravation. The bathrooms are very dated and small. Two people cannot get ready at the same time. Frustrating to us. Something to consider if you have to be somewhere. Probably will pass on this one in the future.