Hampton Inn & Suites Las Vegas-Henderson

Great customer service. They were doing construction and from the look of it the second floor was being completed. We stayed on the third floor which I think is next in the remodeling phase. The room was comfortable but the bed was a bit too soft. The AC unit was very loud. I hope once they finish the remodeling things will get an update. Breakfast was ok but my husband loved the free cookies and coffee. Will be rebooking again.

Best service Ive ever had!!

My reservation was messed up and was handled as two different reservations, which turned a little crazy, but the attendant was able to resolve the conflict. It would have been nice to have the rate reduced. The toilet handle kept sticking, thus overflowing water unnecessarily. The air conditioner worked great and kept the room cool. However every so often it made a terrible cranking sound and loud. It got to be annoying especially at night time. Overall our stay was very pleasing. We were there for a boys U-15 soccer tournament with family. We would stay here again.

Nice, friendly staff. Clean and no sketchy looking guest, felt safe and comfortable. Not sure what was going on upstairs, the guests seemed to be moving at ALL time but other than that it was a good stay

The problem at this location is that it is advertised on your site as "Excellent". It is really bad. The Hotel is under construction. The noise and dust are unacceptable at this price. They either should charge fifty percent less while construction continues or close until it is complete. The room was average. Worn, and dirty carpet. Very much in need of an update. Hotels.com took care of me on this, but to avoid future customer problems, I would make note that the property is away from any entertainment and is under construction.