Best Western Concord Inn & Suites

Room was spacious, clean and very comfortable. Had all of the amenities that we wanted and needed. The breakfast service was great. Will definitely stay here again when we are in the area.

Very clean. Staff was very friendly and accommodating. Some highway noise but overall great stay

The room was spacious. However it rained at night and their wall under ac unit leaked a lot. The floor and some of our things that were put there got soaked. When I mentioned it at check out, all I got: sorry about that, thanks for letting us know

We were pleased that pool was open in spite of COVID. The limits were reasonable. The room is tight with kitchen appliance close to bed. But would stay again.

Nice young lady checked us in. We dropped our stuff in the room and went to dinner. Asked the young lady to please send someone to look at our light in our bathroom because it wasn’t working. When we returned from dinner I asked if they had looked into it but she said that maintenance had left for the evening. (We were checking out in the morning so it never got fixed for us) Not a huge deal, but inconvenient. When getting ready for bed I always check the sheets. Both beds appeared as if they had been slept in. Multiple small hairs and a stain on the sheets. The fitted sheet was upside down as if it had just been flipped to use again. The other bed had crumbs and hair in the sheets. I called the front desk and asked for her to bring up fresh sheets as well as new towels (towels looked as if they had been used and put back) they were also stained. Since we were sharing a bed I only took one set of fresh sheets and changed them myself. She also brought us a new comforter and insisted that housekeeping would never have reused sheets... unlikely judging by the number of small and large hairs in the bed along with the crumbs, stains and the fact that the fitted sheet was on upside down. We decided to stay the night anyway because it was late and we were tired, but I was very creeped out. The shower didn’t drain either, so you were standing in ankle deep drain water. Not a very pleasant experience. I definitely would not recommend staying there. The young lady did her best though.

The room that we were put in was not supposed to be rented due to an active water leak from the shower of the room above us into our shower, we were moved into another room but still

Staff was nice. Bed was worn out. Very convenient to nearby food and businesses.

The room was very comfortable, but they must take more care with cleaning, two towels were dirty and I think that at this time the issue of cleaning and disinfection is crucial

Honestly outside the hotel is fine but inside it takes some attention it needs more cleaning the bathrooms, the windows, they have dust and inside the bathroom outside the bathtub has dirt, they need to be careful in those few details so that they continue to raise their stars

Hotel is extremely loud. Can hear other rooms. Hotel room had a lot of damage (holes repaired poorly. Broken shower knob, many blemishes throughout building