Miramar Hotel by Windsor

Our stay was really nice and welcoming! We were offered a glass of champagne upon arrival. Due to the misfortunes of the airline losing my bags they went out of their way to help me find diapers for my baby by having them delivered, offered a soup for my baby, and were beyond helpful in helping retrieve my bags!

BE STILL MY HEART. I even swoon as Iwrite this review (hold on, let me sit). So I have definitely stayed at 5 star hotels in my life (not many) and they can ALL take a page out of the book of Windsor Miramar! The service at this hotel was superlative! It defines what the epitome of customer service/concierge service truly is. From champagne greeting, to the frontdoor man(person) walking you to the car with an umbrella in the rain. I NEVER heard the word no, unless I was asking, is there anything you can't do?? They assisted with providing info for a location for my COVID testing, ahhh I could go on and on! The room was spotless, the bed and pillows, soooo comfortable! And can I add it's the little things, they had washclothes! Why does no hotel have washclothes? How do people clean their ears and who ha's?? I'm convinced if you don't use a washcloth you probably have a dirty down below, but I digress. The view from the rooftop pool is breathtaking. The only, and I mean only disappointment was that they advertised having a spa and a hot tub, I later found out, it was really just a sauna, I had planned on having a massage while I was there, so I was not happy with that, but the disappointment soon faded when the guy at the rooftop bar said they could suggest and schedule an appointment at a spa nearby. Now, I am not sure if my previous 5 star experiences were due to racial discrimination, apathy, or lack of training, but I will say, I now understand what 5 star service is suppo

I was given an upgrade without asking, and when I presented my broken hairdryer to be fixed at the concierge, they fixed it for me with no extra cost.

Beautiful view, great staff.

Beyond anyone’s expectations. The staff, the location and the cleanliness.

The hotel was amazing. We have a small baby and they were so patient and kind with us. They had a baby bed for her and made sure we were comfortable and looked after. Very professional staff. The restaurant on site is also great.

We loved our experience at the Miramar Hotel, everything was great, service, location, food quality, friendly smiles everywhere, all ready to help. Highly recommend this hotel.

The breakfast was not good and one staff in particular at the front desk was not helpful at all

Great view from the roof, with pool and bar. Room was clean, breakfast was good, the employees were awesome! Great location and was a great value.

I had good time .. I sad because rain every day ...