Berjaya Tioman Resort

Nice staff

Staff and service culture (and prices) are completely out of whack and we strongly recommend avoiding this place until they improve. Examples: * Staff told us to 'come here' to order food and drinks - not a problem usually but they charge more than at home at this 'resort' which is supposed to be top class for the island. * Breakfast was generally very mediocre - poor selection. Coffee machine not working? Come back tomorrow morning. Need a spoon? It's over there, ferenghi. Fruit juices on the menu? We have two of the seven listed. * the kicker: We were sat in the Chinese restaurant trying to get a healthy option (US $65 minimum or so for two...every single meal came in around these prices), when a guitarist and singer came in to sing at us. Not our thing - not by a long shot. When we asked them to leave us alone directly and specifically and clearly - they smiled at us and kept singing. When we asked the waiter to ask them, he smiled and said it was 'impossible'. We actually got up, walked out, and sat outside in the heat until they left. This resort is to be avoided unless you want that kind of thing all the time. I have lived in villages and had a career in development things, and this trip literally was intended as my post-surgery "I survived a big disease thing" reward trip with my gf. We came away more tired than when we arrived and happy to get out. And much poorer for the experience.

Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest. Rooms: the sea view rooms are nice, not the standard rooms which are worn. Food: the restaurant food were quite average, not 'restaurant standard.' Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.

Twenty year ago I visited this place, twenty years later I’m back. Still as good as before, clean, nice food everything still in TOP TOP condition , ready a nice and peaceful place to re charge

The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.

Property was fine but the pictures were misleading. It was much more rundown than anticipated.

Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice

Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldn't get bitten without knowing there is sandfly issue at the beach.

Stayed many times.. comfortable room with very nice staff. However, slow in room to room pick up service as we waited for 40mins for the buggy to bring all luggages to yhe reception for check out

Must upgrade certain furnishing in chalet as its not compatible with the high price imposed..the security guard was rude..BERJAYA must act fairness regards to riding bikes in vicinity..