Conrad New York Downtown

The good: truly 5 star room, mattress, bedding. The bad: Needs bathtub! Very small bathroom/separate shower "closet" design. Front desk, front door drive up - is terrible - confusing - no one welcomes you - lobby is on a different floor. The usual: To my taste, Conrads all are trying to do ultra mod decor - but it looks old star trek concept of what modern is from the 70s. The lobby - public areas have grand soaring spaces but ugly, cold, depressing decor and furniture.

Excellent hotel! Staff and location wonderful!

Great stay and friendly service

We only stayed one night but everything was great. We arrived before check in, the room wasn’t ready but they took my cell number and said they’d put a rush on our room. We went around the corner to a restaurant to eat and they texted me before our meal was over that the room was ready. The room was lovely and had a separate seating area with a pull out coach which was perfect for our daughter - she liked having her “own room.” We ate in the restaurant and the food and service was very good. All of the staff were courteous and helpful. The gentleman- forgot his name, began with an M - that came in to set up the sofa bed arrived very quickly and was very nice chatting with us about the local area. The location was great, about a block from the World Trade Center where we had booked tickets to see the observatory. There’s a nice park and shops and restaurants along the water front. e had a nice view of the water. We popped up to see the roof deck bar but it was crowded on a beautiful afternoon.

Staff qasnt helpfull atall