Hilton Garden Inn Chicago Downtown/Magnificent Mile

After spending several weeks in far less expensive hotels in Europe, this hotel was a disappointment. Our telephone in the room did not work. My husband was not feeling well and spent time in the room. Room service for a bite to eat would have been nice, but we could not use the phone. The problem was reported to the front desk, but the problem was not resolved during our stay. There were often long lines for the elevator which was understandable since one was under repair and management did post signs explaining the situation. I have stayed in a number of Hilton Garden Inns and Doubletrees in recent months and this one, although the most expensive, was not the best of the bunch.

Great

In town for business, convenient for me. close to my meetings. never a complaint

Great staff at this hotel. Friendly and willing to go the extra mile for you.

Staff was very friendly from the time we arrived until we left. Reggie was particularly great with the young kids that were on the trip with us. I would highly recommend staying here.