Hilton Garden Inn Chicago Downtown/Magnificent Mile

BEWARE. Jumping spiders all along the windows/curtains... look up zebra jumpers Chicago and you will find them. We also couldn’t check in until 4:30 because nobody had our room cleaned and ready to go. Not to mention the TV remote does not work. We ordered 2 new ones. Finally after two days we found a circle button at the bottom of the TV and you had to figure out how to push it to do what you wanted. They charge $250 security deposit up front and if you do valet it goes towards that. What they fail to mention is every night they charge $14 for valet and they will randomly charge $45+ charges just for the heck of it. When we called the front desk we were told we must have bought a MOVIE. Mind you, the TV wasn’t working & what movie costs almost $50. Then on our 4th night we were charged another random $43 fee. I went down and the lady told me she didn’t know why I was told it could have been a movie. It’s all from valet and the charges will drop off in a few days. Chicago is a place we come to numerous times a year... we’ve always stayed in the same hotel and no issues on magnificent mile. Our parking package was sold out so we stayed here instead. First and last for this hotel!! Also, unlike other hotels that are suite rooms with a large fridge and kitchenette, this one has a mini fridge and microwave and that’s it. All around terrible place. The pool they show all online that looks fairly large is big enough for maybe 3 people to fit it.Don’t waste your money staying here.

We were pleasantly surprised at the location and everything else about this hotel. Never been to Chicago so we’re unaware of exactly where would be a safe and central location to most things, this was it! Janae at the front desk is the sweetest and went out of her way being sweet and kind to help us with any requests. Very comfortable and clean rooms.

Check in went smoothly and room was great. I had forgotten toothpaste and the front desk was super helpful and had housekeeping bring me a few packs which I graciously appreciated. Great location and easy to walk to nearby places.

Overall very nice. The bed for some reason hurt my back. Also $20 for breakfast is a little much, especially with other way cheaper stuff across the street.

We arrived Friday evening to an unfriendly staff. Checked in and went to dinner. Came back to the room to find an unknown greenish colored substance. This was not noticed when we 1st arrived to the room. Called the front desk and had to wait 45 min before security showed up to take pics and look. He left and we heard nothing until we called back and were told that the manager was searching for an engineer. This took another 45 min. No communication, no apologies nothing. Engineer showed up he had no clue and he had to tell the manager to call housekeeping which took another 30 min. It was well past 1am by the tome they were finished. We were told we couldn't switch rooms due to hotel being completely sold out. Our hallway reeked of cigarette smoke in a non smoking hotel. Service was TERRIBLE. Hard to believe that this was a Hilton property. Room 1311 May 10-12 2019