Best Western Plus The Inn at Hampton

The stay was good. This is was our second time at this hotel. Its not the best place but its good enough that we would stay again.

The suite was roomy and comfortable, everything was in working order. I think the Breakfast could be improved even during this time of COVID. I have stayed at other places during this time with better breakfast offerings. Maybe some cups of Oatmeal, choice of the type of Yogurt we get, cereal cups.

First room smelled of cigarettes so I went back to the front desk and the lady immediately gave us a new room, she was very nice. Only downfall I didn’t mention to the hotel, I forgot about it, but noticed the bathroom had dark long hairs in it and a ring of mess around the tub- no one in our family has dark or long hair, so the bathroom could have used a little more attention during the cleaning, but was a good place other then that!

Everyone was very nice including maid service, they went out of their way to help us. Beds not too comfortable but dealt with it, the place is old and needs to have upgrades big time. Pool area and pool was nice and clean.

Overall we enjoyed our stay. Beds were comfortable, it was in a good location, pool was clean. The front desk staff was very friendly and accommodating. The gym needs updating, machines and equipment were very old.

One would think in this time of Covid-19, that the hotel would go out of it's way yo keep customer's rooms as clean as possible. Not here, we had to ask for someone to clean the bathroon, after 2 days without cleaning. Had stayed here many timed in the past, but doubt we will return.

The building is old but clean for the most part. My room smelled like someone smoked a carton of cigarettes in there the day prior.

Had a great experience

We checked in at 3:00 (check in time given by hotel), but our rooms were not ready. After an hour I checked with the front desk and the employee radioed the housekeeping staff and our rooms still were not ready. At 4:45 one room was ready with the other following around 5:00. It was obvious our rooms were rushed by the pubic hair left in the shower.

Sofa bed was extremely uncomfortable in the suite as bed was not made. Grab and go breakfast was limited to a cereal bar, a yogurt and a fruit cup. We will stay in Portsmouth next time we are in the area.