Extended Stay America - Dallas - Frankford Road

This place is horrible does not feel safe to stay at. Someone burn food at 1:30 in the morning set off the smoke alarms and smoke-filled the hallways. Carpets are filthy in the rooms and in the hallways. They charge you $100 deposit in case you damage the room. I’ve never seen this at a hotel before. The shower would not drain and I had to take a shower in standing water. The clerk at checkout had no concernFor any of these issues. Don’t stay here go down the road five more minutes and stay at a new Hyatt place or a La Quinta for the same price. Safer newer cleaner this place is ridiculous

The bathroom in the lobby was locked and when opened had no soap or paper towels, this is concerning given the virus spread Also, on this app it said complimentary to go breakfast. Honestly I would never go back and would love my money back.

They need to do a complete upgrade. The elevator had burnt numbers and panel, which told me there was an electrical fire prior to my visit. My room smelled like mold, the pillows were not standard size, the bed squeaked, the shower rod was put it wrong and rusted. The tv kept glitching while watching tv.

I liked tgat it was very clean and neat and tge staa were amasing so yes i will visit this hotel

Javar was Awesome* He has excellent customer service

I liked the staff,my room and the property. I really enjoyed my stay at Extended America on Frankford. I would recommend this place to family and friends.

Hotel smelled like cigarettes would not stay here again. The hotel felt dirty the bathroom wasn’t cleaned properly and hotel staff were not friendly.

friendly staff, poor condition of facility!!!!!!!!!!!!!!

First of all, we needed a cart for our luggage and other items. The clerk didn't know where the carts were, and made no effort to locate them. Secondly, their so called free breakfast was coffee and a granola bar. The carpet in the room didn't look like it had been vacuumed, the top of the refrigerator was extremely dusty and dirty, the shower had an empty bottle of shampoo in it, indicating it had not been cleaned. And the microwave was dirty. There was trash in the hallways that was not picked up during our two day stay. There were no plates or utensils in the room. Finally, the hotel had no ice machine.

Very helpful, friendly, clean, and convenient.....