Holiday Inn Chicago Northwest-Elgin

As a road warrior I've avoided Holiday Inn's, preferring the Holiday Inn Express type facilities and those brands of a similar nature. Staying here and seeing a new upgraded style of hotel, this could bring me back to the HI brand.

Arrived at 3:30 and room was not ready. Hotel employee was on her walkie talkie with maid service asking about rooms not being ready and still sends us to our room on the 8th floor. Why would you do that? There were 4 of us and we only got 2 breakfast coupons. For $125 you should get enough for people in your room. Also only received 3 towels for 4 people. Other than that the room was very nice - new bathroom, comfortable mattress and pillows and was clean.

Room was clean and nice. However, the shower had almost zero water pressure and the toilet would not flush properly. Additionally, the hot water was scolding hot even with the spickette turned to cold. Breakfast buffet was overpriced and for the price of the room should have been included. Breakfast staff was not courteous at all, did not acknowledge us during out meal and didn't seem to care we were there dining with them. I won't stay here again.

I would have given a 5 star rating except that there was no cold water. This created a problem for using the sink and shower as the water was virtually scalding even when turning the nob completely to cold. Fix that, and it would be a great experience

The accommodations were much better than I expected