Mercure Burton Upon Trent Newton Park

Unique I had a booking confirmation but no room reserved

Visiting family over Christmas, so decided to stay over. Check-in very professional and friendly, bar staff great. Room a little on the underwhelming side - no batteries in the TV remote control and pillows hard.

Very nice old place

Decent sized room and nice big bed, a little dated on the interior, also no air con and it was extremely warm in the room, even with the window left open, but I guess it’s an old building so doubt air con would be cheap to put in. For the price the room was well worth it! Relatively well cleaned, only slight gripe was we found a couple hairs in the bathroom by the sink but all in all much better than most places we usually stay and I wouldn’t expect it to be 100 percent perfect. Staff were friendly the few time’s we spoke with them and it was quick and easy to check in and out. The room service menu was a little limited and as expected in a hotel a little pricey, the one night we planned to eat in our room after a long day we decided to eat the crisps and cereal bars we bought for the trip up as 16 quid per burger was a little to pricey and as id been at a wedding near by in the day and had a few drinks I couldn’t drive anywhere for food, i’d say I think they should look at some sort of light bites at a bit of a lower price point, not sandwiches etc, maybe some sort of salad or noodle option maybe? Will definitely consider staying here again the next time we are up in the area.

My son and I stayed for 1 night in August 2019. Front of house staff especially the lovely lady who met us on arrival and helped us when leaving were exceptionally helpful and kind. She went out of her way to help us with a series of thing. Thank you!

Stayed one night as we were at a festival. Bed was comfortable, place was clean and staff were friendly and helpful.

Picturesque hotel with very comfortable beds. The manager at this hotel is amazing! We stayed during the heat wave in Britain - in fact, the day that the highest temperature since 2003 was recorded. The hotel is not air conditioned, so we were moved to a lower ground level room. The manager brought us a pitcher of cold water and a fan. When it is hot - ask for a ground floor room. We were cool, comfortable and well cared for.

Brilliant - will come again next year.

Faded grandeur, very comfortable beds, lovely gardens, and friendly and helpful staff!

Noisy hotel with super thin walls. Doors banging ever 2 mins. Got very little sleep.