Comfort Suites Innsbrook - Short Pump

Great location (close to Short Pump) and staff was nice but the walls were so thin we could hear people talking very clearly in the next room. Room was also insanely humid despite our best efforts to change that. Everything was wet when we left. Also was charged a pet fee after staff stated “no pet fee because it’s a service dog.” Didn’t feel like arguing about it.

The only complaint was how humid the room was. Smelled musty. Towel from shower the day before was still wet, paper was soggy. Otherwise all was fine

I was very pleased with my stay. The only complaint was the hallway was not vacuumed. Housekeepers swept trash from rooms into the hallway and never vacuumed. This was not appealing over the weekend.

Enjoyed my stay staff was excellent bed was terrible back still hurting also linen smelled mildew not dried completely

We stayed during Covid19.... not all amenities were available. A countertop slid off the knee wall separating couch from bed. Closet door knob was broken. Shampoo & conditioner non existent & 4 towels for 6 people... staff was pleasant though.

Being that we are in the middle of a pandemic, the hotel was decent. Ingeel bad for the staff because it's one person doing everything. She did an excellent job. They provide brown bag snack for breakfast to helpnkeep contact minimum.

Everything was efficient staff was very friendly and helpful

Convenient location. Friendly staff. Was there just after COVID restrictions but felt hotel was safe and clean.

I like the lay out of the room. But they didn’t inform me that since I was paying cash I needed a deposit on my card

My wife was unable to attend an event because she became ill. The staff let us stay beyond checkout until she was able to travel at no additional cost.