Renaissance Chicago Downtown Hotel

We loved this hotel. Great location and the lobby was hopping with excitement.

I accidentally booked a suprise night for me and my wife redeeming a reward night + the difference on my CC Day before what i thought was my stay i started getting emails asking about my stay. I called hotel only to realize i had screwed up, asking to push reservation to next day. Hotel said they couldnt help because i used a 3rd party. Hotels.com did not answer because of a technical issue. Bad service by hotel whoul could have chose to help me and didnt. Bad tech support by hotels.com who couldnt connect me that night. When i called hotels the next day, it was too late to get my refund. Very dissapointing

We called for early check-in, on the phone they told me it was taken care of. But when we arrived we were told our room wasn’t available. We also asked for a non-smoking room (the facility is supposedly non-smoking), but throughout our stay you could smell people smoking c

Wonderful staff. Fast and easy check in. Very clean and comfortable room. Perfect central location

They clearly don't expect you to want to work.... I got there early Sunday and had a lot of work to do, but no desk in the room?? So I called and asked if I could use the "club room" I was promised access to, and they said it was closed. Hardly business traveler friendly!