ALO Hotel

The hotel was very nice. It was clean rooms were lovely. Staff very helpful

For the most part my stay was OK. Before getting into the negative statements I would like to say with one exception the front desk staff were great. Corey the one who checked me in was awesome and in my opinion head and shoulders above the rest of the employees in every aspect. The first was good so I stayed an additional night, the hotel matched the price from the original night. The breakfast was OK at best and not one of the food staff wanted to be there. They barely acknowledged the guests and only spoke in a respectful way with other staff members. The part thingredients that will make me never return to this property is after I checked out they charged me $125 for smoking in the room. The hotel is entirely nonsmoking and I did not ever smoke inside the building. The problem is $125 is the amount they hold for incidentals. Because the hotel never informed me they were going to do this even though they had my cell phone number and I stored bags with them for several hours the day I checked out. I only found out once the amount had been captured from my card rather than released 4 days later, leaving me with no ability to dispute their accusation. By handling it this way rather than informing me and allowing me to dispute it they were deceptive and cowardly. I have stayed at hotels from 1 star to 5 star and only one time have I ever violated a smoking policy, even though it was unintentional I reported myself to the desk upon check out, because that's the right thing

Great rooms. Great service.

Comfortable and enjoyable. We were provided with excellent advice on how to make use of the best transport options available to us and the girls went out of their way to see our needs were met- even showed us how to use the Lyft taxi service which was so convenient

It was awesome, great staff and location